Can it handle TPA and program calls?

Yes — treat your program line as emergency-routed so those calls always walk the chain to a human, and every call is timestamped with a recording and transcript you can point to when a scorecard dispute comes up. Structured TPA recognition (auto-flagging Contractor Connection and similar) is on the roadmap.

What insurance details does it capture?

Whatever you configure — the restoration template asks for carrier, claim number if one exists, adjuster name, loss type, and affected areas, and the answers land in the call record and your notification texts/emails.

What happens during a CAT event when everyone is slammed?

The AI answers every call instantly — there's no queue and no per-call surge billing. Emergency calls walk your chain; overflow past your allowance bills at a flat per-minute rate you've seen in advance. You can also broadcast to the whole team instead of walking a chain one-by-one.

Do I have to give up my current number?

No. Start in overflow mode — keep your number and forward only missed or after-hours calls. Port the number later if you want to; we handle porting with you and your current service stays live during the switch (typically 1–2 weeks).

Restoration answering service

The answering service built for water losses, not voicemails.

A restoration answering service answers your emergency line 24/7, qualifies the loss, and gets a live tech on the phone while the water is still rising. CallsAround does this with an AI that captures carrier, claim, and adjuster details, then rings your on-call chain until a real human picks up — from $229/mo.

Get a restoration-ready line See pricing

First

caller to reach a live company usually wins the water loss

24/7

CAT season doesn't keep business hours — neither does the agent

100%

of calls logged with carrier, claim #, and adjuster captured

41s

example time-to-human through an escalation chain (see below)

Why restoration companies lose jobs on the phone

A homeowner standing in two inches of water calls the first three restoration companies Google shows them, and hires whoever answers with a human who can commit to a truck. If your line goes to voicemail on a Saturday night, that $8,000–$25,000 water loss belongs to a competitor before you wake up. Generic answering services make it worse: they take a message, promise a callback, and the caller keeps dialing down the list anyway.

Insurance work raises the stakes. Program and TPA calls (Contractor Connection, Alacrity, Sedgwick and the like) measure your response time to the minute, and a missed or slow-answered program call hurts your scorecard for months. The intake itself is different too — a residential water loss needs the carrier, claim number, adjuster, loss type, and affected areas captured correctly the first time, not scribbled by a generalist operator who's also answering for a dentist's office.

What CallsAround does differently for restoration

CallsAround answers instantly, every time, with an agent tuned for restoration intake. It recognizes an emergency loss and switches to dispatch mode: while it keeps the caller engaged, it rings your on-call chain in order — 25 seconds per contact, voicemail detected and skipped, SMS alerts at every hop — until a live person accepts a warm transfer with full context whispered in first. If the whole chain is exhausted, the caller forwards to your fallback number and your entire team is alerted that a call went uncovered.

During CAT events, when call volume goes 10× overnight, a flat-rate AI doesn't queue callers or bill you per-call surge fees the way live services do. And because a carrier-level dead-man failover watches the line, a storm that stresses our infrastructure still can't send your callers to dead air — the number flips to plain call forwarding at the phone network until health checks pass again.

What the agent asks on a restoration call

The restoration template ships with loss-intake questions you can tune per line:

1Is anyone in danger, and is the water/power source stopped?
2What type of loss — water, fire, smoke, mold, storm?
3Property address and whether it's residential or commercial
4Is this going through insurance? Carrier, claim number (if filed), adjuster name
5Which areas are affected, and when did it start?
6Callback number and best time — then dispatch if it qualifies as an emergency

A Saturday-night water loss, handled

2:04 AMHomeowner calls — burst supply line, first floor flooding

2:04 AMAI answers on the second ring, runs loss intake, flags EMERGENCY

2:05 AMRings on-call tech #1 — no answer after 25s, SMS alert sent

2:06 AMRings tech #2 — voicemail detected, skipped, SMS alert sent

2:06 AMRings owner — answers; AI whispers address + loss type, bridges

2:07 AMOwner commits a crew; full transcript + recording in the dashboard

How the chain, voicemail detection, and carrier failover actually work: the emergency-dispatch deep dive.

Fair questions from restoration owners

The next water loss goes to whoever answers.

Get a restoration-ready line in an afternoon — emergency intake, on-call dispatch, and a failover story you can tell adjusters with a straight face.

Get a restoration-ready line

From $149/mo · month to month · live the same afternoon